Most of our men’s necklaces can be personalised, courtesy of Lizzi who engraves them for free. Choose initials, a date, a short message or coordinates to make a piece uniquely yours or a thoughtful gift that lasts.

Engraving is done with care on pendants, bars and dog tags, using durable finishes that maintain legibility over time.

Order guidance

• Character limit: brief messages (typically up to 12–20 characters depending on the pendant). Exact limits shown on each product page.

• Font options: classic serif or clean sans-serif for a modern, understated look.

• Placement: centred or offset engraving available on select pieces.

• Production time: free engraving usually adds 1–2 business days to processing.

We recommend storing your silver jewellery in a cool, dry place away from direct sunlight and humidity.

Keep pieces separate, ideally in individual soft pouches or lined compartments to avoid scratches and tangling. For longer-term storage, use anti-tarnish strips or cloths and airtight containers to slow oxidation.

Avoid storing silver with rubber, newspaper, or materials that emit sulphur, and remove jewellery before swimming, showering, or exercising. Regular gentle cleaning with a soft cloth will help maintain shine and prolong the life of your pieces.

Covered

• Manufacturing or construction faults

• Broken clasps, settings, or chains from normal use

Not covered

• Misuse, accidental damage, loss, or theft

• Normal wear (scratches, plating wear, colour change)

• Damage from chemicals, salt water, perfumes, or cosmetics

To claim

• Contact customer service with order number, photos, and a brief description.

• If approved, we may repair, replace, or refund at our discretion.

Care tips

• Remove before showering, swimming, or exercising.

• Avoid perfumes, lotions, and household chemicals.

• Store separately in a soft pouch or lined box.

• Clean with a soft, dry cloth.

For warranty claims or questions, contact Violet Ivy customer service.